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Say your @handle if you have one. About a payment, give its reference from the confirmation email; about a page, its link.

A run failed. Was I charged?: No. What a run does not deliver is not charged: a step that fails, an output the safety check drops whole, an invalid input, and a provider's refusal all return their credits. In the terms
Can I get a pack refunded?: A pack with no credit spent from it refunds on request within 14 days of purchase, one refund in any 30 days per account, to the payment method that bought it. Write to us with the payment reference. A pack with a credit spent from it never refunds. In the terms
When do my earnings pay out?: Earnings are provisional for 30 days; then they convert into credits at parity or cash out. A cash-out asks for at least $100 in matured earnings and is paid by bank transfer. In the terms
How do I delete my account?: Ask for it in Settings, under Account. It takes effect after 14 days, during which signing in offers only to cancel it. In the terms
A moderation action hit my page or account.: Every action names its reasons in your notifications. To contest one, write to us. In the terms